Support over the years has taken several forms, from supporting other authors to dedicating time to my own customers and clients. Sometimes a quick response is the best solution, other times it makes sense to put together an article on the topic, even then - a tutorial video might be valued if there are users uncomfortable or unfamiliar with a process. The feedback provided helps to determine how to help that user, and others who might run into the same question in the future. It helps illustrate what is important to customers and clarifies what a "seemless experience" looks like for a specific product or process. Support might be an outlet for many users, but it's more importantly an opportunity for us.

Make Design, Not War is a creative design team led by the former site editors of WPTuts+ & Webdesigntuts+ and a Power Elite Author on ThemeForest. This youtube channel was built under the owners name, to provide users with indepth video walkthroughs on frequently asked questions. The endgoal was to educate our customers, provide exposure for the brand, reduced the number and turn around of support tickets, and increase customer satisfaction (measured via comments & ratings from verified users).